Troubleshooting Edit Any Document for SharePoint Issues

In this article

Troubleshooting Edit Any Document for SharePoint Issues

Below we will describe how to identify issues with client protocol application, supplied with IT Hit Edit Any Document for SharePoint and where to find log files both for the protocol application and SharePoint Extension/Add-in. 

The protocol application creates a log file on the client machine, that you can examine to identify problems. By default the application log file has the same name as application: IT_Hit_Edit_Document_Opener_<protocol>_<version>.log. Below you can see where log files could be found on each OS:

  • On Windows:
    • The app log folder: C:\Users\<User>\AppData\Local\Temp\
    • The system log: Computer Management -> System Tools -> Event Viewer -> Windows Logs -> Application
  • On OS X:
    • The app log folder: ~/.it_hit,_ltd/
    • The system log: /var/log/system/system.log
  • On Linux:
    • The app log folder: ~/.it_hit/
    • The system log: /var/log/syslog

To identify protocol application installation issues run the installer in the debug mode.

On Windows:

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msiexec /i "ITHitEditDocumentOpener.msi"  /l*v "debug.log"

Enable web browser debug logging.

  • Chrome. To run Chrome in debug mode run the following command:

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    chrome.exe --enable-logging --v=1

    The logs are created in %localappdata%\Google\Chrome\User Data\ folder. You can find more info about enabling Chrome logging in this article.

  • Firefox. To run Firefox in the debug see this article.

  • Edge. You can find information about Edge errors in the Windows Event Viewer.

  • Safari. See this article about where Safari crash reports can be found.

Troubleshooting SharePoint Extension Installation Issues

If you experience issues with the extension per-site installation, you can find details about it in the extension "Install Errors" dialog.

Go to Site Content and select "...". Then select "Details":

To excess error details select Site Content, select ... on SharePoint extension. Then select Details.

Select Install Errors. You will find the error description in the popup window:

Then select Install Errors. You will find error description in the popup window.

Examining SharePoint On-Premises Log

In case you are deploying the extension/add-in to SharePoint On-Premises, you can find error details in the SharePoint log. The SharePoint log location can be found on the SharePoint Administrative website under Monitoring -> Configure Diagnostic Logs:

The SharePoint log location can be found on the SharePoint Administrative website under Monitoring -> Configure Diagnostic Logs

Find the SharePoint log file end search for the Correlation ID, that you can see in error details:

In your SPS log search for the Correlation ID, that you can see in error details.